Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your information.
Introduction
Buzlin Holdings Inc. ("Buzlin", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, store, share, and protect information we obtain from or about you when you use our services, including:
Buzlin Marketplace
Multivendor e-commerce and service booking platform for buyers
Buzlin Seller
Store and order management platform for vendors
Buzlin Courier
Delivery and parcel courier platform for drivers and customers
Buzlin POS
Point-of-sale system for merchants and vendors
BuzRyde
Ride-hailing platform for riders and drivers
BuzCall AI
AI-powered communication and agent services
ArtisticBuz
Hair Graft & Price Calculator
A note on corporate structure: BuzRyde is operated by BuzRyde Inc., a company registered in Alberta, Canada, and a wholly-owned subsidiary of Buzlin Holdings Inc. Where this Privacy Policy refers to BuzRyde, it refers to BuzRyde Inc. operating under this shared policy on behalf of Buzlin Holdings Inc. All other services listed above are operated directly by Buzlin Holdings Inc.
By accessing or using any of our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue use of our services and contact us to request data deletion.
Information We Collect
Information You Provide Directly
- Full name, email address, and phone number
- Date of birth and government-issued ID (for driver verification)
- Payment information including credit/debit card details and billing address
- Bank account, routing number, or PayPal email address (for courier and vendor payouts)
- Profile photo and biographical information
- Messages and communications sent through our platforms
- Feedback, reviews, ratings, and support requests
- Job application materials (CV, cover letters, references)
Information Collected Automatically
- Device identifiers (device ID, advertising ID, push notification token)
- IP address, browser type and version, operating system
- Precise geolocation data (with your permission) for ride, delivery, and courier tracking services
- Search queries entered within our apps
- Usage data including pages visited, features used, and time spent
- Log data including access times, errors, and performance metrics
- Cookie and tracking technology data (see our Cookie Policy)
- In-app activity such as ride requests, searches, and transactions
Information from Third Parties
- Identity verification from government databases
- Background check results from authorized screening providers
- Social sign-in data from Google, Facebook, or Apple (if used)
- Payment verification and fraud signals from payment processors
- Publicly available information such as business registration data
How We Use Your Information
We process your personal information based on legitimate interests, contractual necessity, legal obligations, and your consent. The specific purposes include:
Service Delivery
Providing, operating, and maintaining our ride-hailing, marketplace, and AI services
Account Management
Creating and managing your account, verifying your identity, and processing transactions
Safety & Security
Detecting and preventing fraud, abuse, and other harmful activities
Communications
Sending service updates, receipts, promotional offers (with your consent), and support responses
Personalization
Customizing your experience, recommending services, and improving relevance
Analytics
Analyzing usage patterns to improve performance, features, and user experience
Legal Compliance
Meeting our obligations under applicable laws and responding to legal requests
Research & Development
Developing new features, testing improvements, and conducting internal research
Information Sharing
We do not sell your personal information. We may share it in the following limited circumstances:
Service Providers
Trusted vendors who help us operate our services (payment processors, cloud hosting, analytics, customer support tools) under strict data processing agreements.
Riders & Drivers
For ride-hailing services, we share your first name, rating, and pickup/drop-off location with the other party to enable the trip.
Couriers & Customers
For delivery services, we share the courier's live location, name, and contact details with the customer to enable order tracking, and share the delivery address and order details with the courier to complete the delivery.
Marketplace Participants
Vendors and buyers receive information necessary to complete orders (name, delivery address, contact details).
Legal Requirements
We may disclose information when required by law, court order, or government authority, or when necessary to protect the rights and safety of users.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction with advance notice.
With Your Consent
We will share your information with third parties when you explicitly authorize us to do so.
Data Security
We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
AES-256 encryption for data at rest
TLS 1.3 encryption for data in transit
Multi-factor authentication for account access
Regular security audits and penetration testing
Access controls and least-privilege policies
24/7 security monitoring and incident response
No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach, we will notify affected users within 72 hours as required by applicable law.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you.
Right to Rectification
Correct inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal information ('right to be forgotten').
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing of your information for marketing or profiling.
Right to Withdraw Consent
Withdraw consent at any time where processing is consent-based.
To exercise any of these rights, please contact our Privacy team at privacy@buzlinholdingsinc.com. We will respond to your request within 30 days.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
| Data Type | Retention Period |
|---|---|
| Account information | Duration of account + 3 years after closure |
| Transaction records | 7 years (tax and accounting requirements) |
| Ride history and trip data | 5 years from the date of the trip |
| Support communications | 3 years from last interaction |
| Marketing preferences | Until you unsubscribe or 2 years of inactivity |
| Security logs | 12 months |
| Analytics data (anonymized) | Indefinitely (no personal identifiers) |
International Data Transfers
Buzlin Holdings Inc. is headquartered in Canada. Your information may be processed and stored on servers located in Canada, the United States, and other countries where our service providers operate.
When we transfer personal data internationally, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by relevant data protection authorities, to protect your data in accordance with this Privacy Policy and applicable law.
Children's Privacy
Our services are not directed to children under the age of 16.
We do not knowingly collect personal information from children under 16 years of age. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information as quickly as possible. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@buzlinholdingsinc.com.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date and, where appropriate, by sending you an email notification.
We encourage you to review this Privacy Policy regularly. Continued use of our services following notification of changes constitutes your acceptance of those changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Data Privacy team:
Privacy Inquiries
privacy@buzlinholdingsinc.comGeneral Contact
info@buzlinholdingsinc.comMailing Address
Buzlin Holdings Inc., Edmonton, Alberta, Canada