Terms of Service
Please read these terms carefully before using any Buzlin Holdings Inc. services.
Agreement to Terms
By accessing or using any services provided by Buzlin Holdings Inc., you agree to be bound by these Terms of Service ("Terms"). If you are using our services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
These Terms constitute a legally binding agreement between you and Buzlin Holdings Inc. ("Buzlin", "we", "us", or "our"). They govern your use of all Buzlin services, including:
BuzRyde
Ride-hailing platform for riders and drivers
BuzCall AI
AI-powered communication and agent services
Buzlin Marketplace
Multivendor e-commerce and service booking platform for buyers
Buzlin Seller
Store and order management platform for vendors
Buzlin Courier
Delivery and parcel courier platform for drivers and customers
Buzlin POS
Point-of-sale system for merchants and vendors
ArtisticBuz
Hair Graft & Price Calculator
A note on corporate structure: BuzRyde is operated by BuzRyde Inc., a company registered in Alberta, Canada, and a wholly-owned subsidiary of Buzlin Holdings Inc. Where these Terms refer to BuzRyde, it refers to BuzRyde Inc. operating under this shared agreement on behalf of Buzlin Holdings Inc. All other services listed above are operated directly by Buzlin Holdings Inc.
If you do not agree to these Terms, you must immediately discontinue use of our services. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting.
Eligibility
To use our services, you must:
- Be at least 18 years of age (or the age of majority in your jurisdiction)
- Have the legal capacity to enter into a binding agreement
- Not be prohibited from using our services under applicable laws
- Provide accurate, truthful, and complete registration information
- Not have previously had your account terminated for violating our Terms
Use License
Subject to your compliance with these Terms, Buzlin grants you a limited, non-exclusive, non-transferable, revocable license to access and use our services for your personal or internal business purposes.
Permitted
- Access and use our mobile applications
- Use services for personal or approved commercial purposes
- Download our apps on your personal devices
- Share service referrals through official programs
Not Permitted
- Sublicense, sell, or transfer access rights
- Reverse engineer or decompile our software
- Remove copyright or proprietary notices
- Use services to build competing products
User Accounts
When creating and maintaining an account with Buzlin, you agree to:
Accuracy
Provide accurate, current, and complete registration information and keep it up to date.
Security
Maintain the confidentiality of your password and take responsibility for all activities under your account.
Notification
Promptly notify us of any unauthorized use of your account or security breach at security@buzlinholdingsinc.com.
One Account
Not create multiple accounts or share your account credentials with others without authorization.
Responsibility
Accept full responsibility for all activities that occur under your account credentials.
Marketplace Terms
For Vendors
- You are solely responsible for the accuracy, legality, and completeness of all product listings
- You must fulfill orders promptly within the stated processing times and keep inventory current
- You agree to our commission structure and payout schedule, subject to change with 30 days' notice
- You must comply with all applicable consumer protection, product safety, and tax laws
- You may not list counterfeit, prohibited, or restricted items on our platform
- Buzlin may remove listings, suspend accounts, or withhold payouts for policy violations
For Buyers
- Review product listings, seller ratings, and return policies before purchasing
- Payment is processed securely at the time of order placement
- Disputes must be raised within 30 days of delivery through our resolution centre
- Buzlin acts as a marketplace intermediary and is not party to vendor-buyer contracts
Courier & Delivery Terms
Courier Terms
- Maintain a valid driver's license, vehicle registration, and insurance appropriate to your delivery vehicle
- Handle parcels and orders with reasonable care and complete deliveries within the estimated timeframe
- Verify recipient identity where required and obtain proof of delivery (photo, signature, or code)
- Not open, inspect, or tamper with the contents of any parcel
- Provide accurate bank account, routing, or PayPal details for payout processing
- Complete all required background checks and vehicle inspections
- Report lost, damaged, or undeliverable parcels promptly through the app
Customer Terms
- Provide an accurate and complete delivery address and contact details
- Be reasonably available to receive deliveries at the specified location and time window
- Not request delivery of prohibited, illegal, or restricted items
- Report delivery issues (lost, damaged, or missing items) within 48 hours of the expected delivery time
- Understand that Buzlin's liability for lost or damaged parcels is limited as described in the Limitation of Liability section
Buzlin POS Terms
Buzlin POS is a point-of-sale application that allows merchants to process in-person orders, payments, and inventory. By using Buzlin POS, merchants agree to:
- Use Buzlin POS only on devices and in locations you are authorized to operate a business
- Ensure pricing, tax, and inventory information entered into the system is accurate and current
- Be responsible for reconciling in-person transactions processed through Buzlin POS with your own records
- Comply with applicable payment card industry (PCI) standards where you handle card-present transactions
- Accept that Buzlin POS transaction and processing fees follow the same commission structure described in Marketplace Terms, unless otherwise agreed in writing
- Not use Buzlin POS to process transactions unrelated to legitimate sale of goods or services
BuzRyde Services
Rider Terms
- Pay all applicable fares, fees, and applicable taxes for rides
- Treat drivers with respect, courtesy, and professionalism at all times
- Comply with all safety guidelines, including seatbelt use
- Not engage in any prohibited conduct during rides
- Only use the designated pickup/dropoff points as specified in the app
- Not bring prohibited items including weapons, illegal substances, or excessive cargo
- Rate your driver honestly and provide constructive feedback
Driver Terms
- Maintain valid provincial driver's license and appropriate insurance coverage
- Keep your vehicle clean, roadworthy, and in compliance with all safety requirements
- Provide professional, safe, and courteous service to all riders
- Follow all applicable federal, provincial, and municipal traffic laws
- Not use BuzRyde for unauthorized commercial purposes
- Complete all required background checks and vehicle inspections
- Maintain minimum rating standards as set by Buzlin
Prohibited Activities
Violations of these prohibitions may result in immediate account termination, legal action, and reporting to relevant authorities.
Using our services for any unlawful, fraudulent, or harmful purpose
Impersonating other users, Buzlin employees, or third parties
Uploading or transmitting viruses, malware, or other malicious code
Attempting to gain unauthorized access to our systems or networks
Harassing, threatening, abusing, or discriminating against others
Violating any intellectual property rights
Scraping, crawling, or using bots on our platforms
Circumventing payments or manipulating pricing systems
Posting false, misleading, or defamatory content
Engaging in money laundering or financing illegal activities
Payment & Fees
By using paid features of our services, you agree to the following payment terms:
Authorization
By providing payment information, you authorize us to charge the applicable fees to your payment method.
Pricing
Prices are displayed inclusive of applicable taxes where required by law. Dynamic pricing may apply for BuzRyde during peak periods.
Changes
We reserve the right to modify fees with at least 14 days' notice for subscription services. Ride fares are set at time of booking.
Refunds
Refund eligibility varies by service. BuzRyde refunds are processed per our cancellation policy. Marketplace returns are subject to individual vendor policies.
Processing
Payments are processed by trusted third-party providers (Stripe, PayPal). We do not store full payment card details on our servers.
Intellectual Property
All content, features, and functionality on our platforms — including but not limited to text, graphics, logos, icons, images, audio clips, software, and the compilation thereof — are owned by Buzlin Holdings Inc. or its licensors and are protected by Canadian and international copyright, trademark, and other intellectual property laws.
The Buzlin, BuzRyde, BuzCall AI, and ArtisticBuz names and logos are trademarks of Buzlin Holdings Inc. You may not use these marks without prior written permission. User-generated content you submit to our platforms remains your property, but you grant Buzlin a worldwide, royalty-free license to use, display, and distribute it in connection with our services.
Limitation of Liability
Please read this section carefully as it limits our liability to you.
To the maximum extent permitted by applicable law, Buzlin Holdings Inc. shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to lost profits, lost revenue, lost data, loss of goodwill, or other intangible losses, arising out of or in connection with your use of our services.
Our total aggregate liability to you for all claims arising out of or in connection with these Terms or your use of our services shall not exceed the greater of (a) the amount you paid to Buzlin in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) CAD $100.
Our services are provided "as is" and "as available" without warranties of any kind. We do not warrant that our services will be uninterrupted, error-free, or completely secure.
Indemnification
You agree to indemnify, defend, and hold harmless Buzlin Holdings Inc. and its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to: (a) your violation of these Terms; (b) your use of our services; (c) your User Content; (d) your violation of any rights of another party; or (e) your violation of any applicable laws or regulations.
Termination
Either party may terminate the service relationship at any time. You may close your account through the account settings in our apps or by contacting support.
Buzlin reserves the right to suspend or permanently terminate your access to our services, without prior notice, if we reasonably believe you have:
- Violated any provision of these Terms
- Engaged in fraudulent, abusive, or illegal behaviour
- Created safety risks to other users, drivers, or third parties
- Provided false or misleading information
- Taken actions that damage Buzlin's reputation or business
Upon termination, your right to use our services will immediately cease. Provisions of these Terms that by their nature should survive termination shall do so.
Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Any disputes arising out of or relating to these Terms or our services that cannot be resolved through good-faith negotiation shall be submitted to binding arbitration in Edmonton, Alberta, Canada, in accordance with the Arbitration Act (Alberta). Class action proceedings are expressly waived.
If you are a consumer in a jurisdiction that does not permit arbitration clauses or class action waivers, the above provisions may not apply to you, and you may have additional rights under local law.
Policy Updates
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page with a revised "Last Updated" date and, where appropriate, through in-app notifications or email.
Your continued use of our services after changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue using our services. We recommend reviewing these Terms periodically to stay informed of any updates.
Contact Us
If you have any questions about these Terms of Service, please contact our legal team:
Legal Inquiries
legal@buzlinholdingsinc.comGeneral Contact
info@buzlinholdingsinc.comRegistered Office
Buzlin Holdings Inc., Edmonton, Alberta, Canada