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    Refund & Cancellation Policy

    How cancellations, returns, and refunds work across Buzlin Marketplace, Buzlin Courier, Buzlin POS, BuzRyde, and BuzCall AI.

    Last updated: September 7, 2026·Governed under Alberta, Canada law

    Introduction

    This Refund & Cancellation Policy explains how cancellations, returns, and refunds are handled across our products. It supplements our Terms of Service, which govern your use of our services generally. Each product has its own refund mechanics, described below, because a ride, a marketplace order, a delivery, an in-person POS transaction, and an AI subscription are fundamentally different kinds of purchases.

    BuzRyde is operated by BuzRyde Inc., a wholly-owned subsidiary of Buzlin Holdings Inc. registered in Alberta, Canada. The BuzRyde section below applies as BuzRyde Inc.'s cancellation and refund practice.

    Marketplace Returns

    Buzlin Marketplace is a multivendor platform, so returns work as follows:

    • Each vendor sets their own return window and conditions, shown on the product listing before you buy.
    • You have 30 days from delivery to raise a dispute through our in-app resolution centre if a vendor doesn't honour their stated policy.
    • For service bookings, cancellation terms are set by the service provider and shown at the time of booking.
    • Refunds for approved returns are issued to your original payment method once the vendor confirms receipt of the returned item, where applicable.
    • Buzlin acts as a marketplace intermediary; vendors are responsible for the accuracy of their own return policies.

    Courier & Delivery Issues

    For deliveries placed through Buzlin Courier:

    • Report a lost, damaged, or undelivered parcel within 48 hours of the expected delivery time, as described in our Terms of Service.
    • Delivery fees are refunded if a delivery fails due to courier or platform error (for example, the parcel is lost in transit).
    • Delivery fees are not refunded where the failure is due to an inaccurate address, unavailability to receive the delivery, or a prohibited item being requested.
    • Claims for the value of a lost or damaged parcel are handled case by case and are subject to the liability limits in our Terms of Service.

    Buzlin POS Transactions

    Buzlin POS processes in-person transactions on behalf of merchants. Because the sale is between the merchant and their customer, refunds for a POS purchase are issued by the merchant, not by Buzlin.

    If you made a purchase at a merchant using Buzlin POS, please contact that merchant directly for a refund. Buzlin's role is limited to processing the payment; merchants are responsible for their own refund and exchange policies, as described in our Terms of Service.

    Buzlin POS processing fees charged to merchants follow the same commission structure described in our Terms of Service and are non-refundable once a transaction has settled, except where required by law.

    BuzRyde Cancellations

    Rides are billed and refunded as follows:

    • Riders may cancel a requested ride free of charge within a short grace period after booking, shown in the app at the time of booking.
    • A cancellation fee may apply if you cancel after a driver has already accepted and is en route, to compensate the driver for their time.
    • If a driver cancels or fails to arrive without reasonable cause, you will not be charged and can request a review of the trip.
    • Fare disputes (incorrect route, incorrect fare, safety concerns) can be raised in-app immediately after the trip or via our Support Center.
    • Approved refunds are returned to your original payment method.

    BuzCall AI Subscriptions

    For BuzCall AI voice agent subscriptions:

    • You can cancel your subscription at any time from your account settings; cancellation takes effect at the end of your current billing period.
    • We don't provide partial refunds for unused time within a billing period, except where required by law.
    • If you experience a service outage or billing error, contact our Support Center and we will review your account for a credit or refund.
    • Fee changes are communicated at least 14 days in advance, as described in our Terms of Service.

    How to Request a Refund

    1

    In-App First

    Most refund and cancellation requests can be started directly in the relevant app — look for your trip, order, or delivery history.

    2

    Contact Support

    If you can't resolve it in-app, reach out through our Support Center with your order, trip, or transaction ID.

    3

    Review

    We review each request against the policy for that product and respond within 2 business days.

    Go to Support Center

    Processing Time

    Once a refund is approved, it is returned to your original payment method. Depending on your bank or card issuer, it can take 5–10 business days to appear on your statement after we initiate it.

    We aim to make a decision on refund requests within 2 business days of receiving all the information we need to review your case.

    Contact Us

    Questions about a specific charge, cancellation, or refund:

    Terms of ServiceSupport Center